Account Manager

6 سبتمبر، 2022

0 7 2 دقائق

Account Manager

الوصف الوظيفي

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Role Summary

Responsible for developing the business through restaurant partnership and maintain a long-term relationship. Provide and implement plans for partner’s GMV and order growth on the Talabat platform, handle operation issues as well as other special account management ad hoc projects as per standards set

What’s On Your Plate?

Conduct business reviews with accounts and identify business opportunities, business relationships and tailored growth plans through the use of marketing tools, menu optimization, branch/brand-related operational performance optimization which result in the achievement of increased revenue, profitability and market share.
Achieve monthly targets by assuring minimum partner-related operational issues (cancelled orders and preparation delay) and maximum portfolio growth in terms or orders, revenue and number of orders with any type of discount.
Maintain continuous business relationship with restaurants.
Assure all partners have up to date knowledge of Talabat-related enquiry process and SLAs.
Assist partners with Account Management-related ad hocks such as monthly sales reports, device issues and Vendor Portal trainings.
Commission rate renegotiation:- Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
Assure all partners have up to date knowledge of ongoing campaigns, shortlist accounts to join the campaigns by sharing a forecasted on the expected ROI.
Promote Talabat through the partners.
Upselling new services to our existing restaurants.
Maintain accurate records of all sales and prospecting activities including: Closed sales, Follow-up activities, Sales expense reports, Increased sales report after placing promotion, voucher and coupons, Restaurant analysis sheet, and Account management report.

What Did We Order?

Minimum 2 years of hands on job experience in sales, marketing, hospitality, consultancy or event Management.
Strong mathematical and analytical skills.
Excel and Google sheet skills.
Strong time-management and organization skills.
Negotiation Skills.
Ability to meet deadlines.
Ability to adapt and deal with hectic environments and ad hocks.
Fluent in Arabic and English.
Strong professional communication skills (Written & Verbal).