Reservation Agent

5 سبتمبر، 2022

0 4 4 دقائق

Reservation Agent

الوصف الوظيفي

FIVE Hotels and Resorts | Full time
Reservation Agent
Dubai, United Arab Emirates | Posted on 08/31/2022
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Work Experience 1-3 years
An Exhilarating Opportunity
Dubbed the hottest hotel on Palm Jumeirah,
FIVE Palm Jumeirah
is set against a breathtaking backdrop of a 150m private beach and Dubai Marina skyline. This lifestyle hotel boasts 470 luxurious rooms and suites with ocean on one side and city views on the other.
The resort is a party and culinary hotspot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether guests are looking for a gourmet dining experience or want to dance the night away, FIVE Palm Jumeirah creates laid back or high energy choices from breakfast to the early hours, inviting guests to design their stay.
Experience a city chic vibe at
FIVE Jumeirah Village
. Boasting glorious sunset views, this award-winning, cylindrically structured hotel is an architectural marvel and captures the pulsating excitement of new Dubai.
Visitors can curate their own high-rise private pool celebrations (the property boasts of 269 plunge pools), sunbathe in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a range of award-winning F&B venues and first-rate guest services – after all, FIVE knows how to throw an exceptionally good party!
"This is unashamedly about luxury," – .
Watch out for FIVE LUXE, JBR
Proven to be a huge success and growing at an exponential pace, FIVE will be launching its third property in Dubai, FIVE LUXE, JBR. A prime beach-side property in the heart of Jumeirah Beach Road with sweeping sunset vistas of Ain Dubai and Palm Jumeirah, this resort boasts 232 hotel rooms and suites, 212 lavish serviced residences, multiple culinary and nightlife venues, ReFIVE Spa, and an iconic social pool – and is slated to open in 2023. This incredible new property will truly imbibe the authentic and unique Vibe at FIVE for ‘FIVERs’ that constantly flock to FIVE from around the globe to enjoy the brand’s bespoke entertainment offerings.
So, stay tuned!
The Team
Our Reservations team is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond – crafting exciting memories for our guests that last a lifetime.
The Candidate
As Reservations Agentyou will join a committed team, driven with the intent of delivering ‘FIVE-star’ experiences to an international diaspora in the heart of vibrant Dubai and Zurich.
The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.
As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.
We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think ‘on your feet’ during changing situations is also essential.
You’ll work closely with the management team to develop constantly evolving service goals.
Key Responsibilities

Serve as the first line of inquiry for room reservations within the Group

Convert, quickly, inquiries into contracted business

Negotiate with caller on an alternative rate if rate resistance is shown and cross-refer to alternate property if requested hotel is full

Respond positively to sales inquiries in order to develop future sales leads

Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the guest's expectation

Provide prompt and efficient service while maintaining FIVE standards

Ensure all FIVE’s policies and procedures are understood and adhered to, at all times

Attend weekly and monthly department meetings

Maintain a high level of guest telephone contact skills while promoting the hotel through good selling and communication skills

To be fully conversant with all business segments (rates, offers, promotions) and an ability to handle all tasks linked to the reservations department

To follow the department standards (SOP) and achieve the targeted results i.e., quality calls, response time, number of calls and emails handled, accuracy, maintaining reservations records, following all safety standards

To maximize room revenues, and create additional revenue, by utilising effective upselling techniques and following the strategies in place

To deal with all guest queries received through different channels (phone, email, direct connect, etc.) responding within the designated time frame

Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management Companies

To host client dinners with the Sales Team and be involved in client entertainment as required

To be able to perform daily reservations tasks (phones, emails, files, checks) and any other related tasks assigned by the supervisor

Able to complete all designated trainings in timely manner

Answer internal and external phone calls and ensure positive outcome for all guest queries and room reservation requests in a timely and efficient manner

Accept and deliver messages promptly and correctly for both guests and management

Ensure wake-up calls are scheduled and taken place at the correct time

Demonstrate knowledge of the hotel facilities and on-going promotions and use up-selling techniques to promote these offerings when appropriate

Handle emergency calls immediately and relay comprehensive and accurate information.
Requirements
What We’re Looking For

A hands-on approach with a ‘can-do!’ work attitude

A commitment to delivering exceptional guest services with a passion

Ability to find creative solutions while taking ownership for all duties and tasks assigned

Teamwork-oriented

A fun-to-work-with energy

Previous Reservation Sales Agent experience of 2-3 years is a plus

Proficiency in multiple languages in a bonus

Ability to be proactive, work hard and adjust job scope as required
Benefits
Rewards At Work! Benefits For Life!

Live the exciting FIVE Life

Attractive incentive opportunities
* Rapid career advancement
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