وظائف الخليجوظائف بيت قطر
Recovery Officer
Recovery Officer
الوصف الوظيفي
Job Description
- Responsibility of incumbent is to action 90 days+, CC1 and CC6 accounts to recover debts.
- Attempts to contact Cardholders by telephone to collect outstanding receivables and decides on appropriate alternative dunning
- Obtains, reviews and evaluates Cardholders payment proposals and negotiates suitable arrangements with a view to minimizing write offs
- Identifies and recommends accounts which need to be referred for third party action
- Under minimum supervision, handles all aspects of collection accounts, aiming to minimize the Company’s receivables, whilst using a sensitive approach and maintaining good customer relations
- Ensures all incoming correspondence is auctioned appropriately within two days of receipt. Try to solve all customer disputes before cycle cutoff, by coordinating with Customer Services department
- Evaluate the reinstatement requests
- Review accounts with new debits for charge back, inhibit further use of the Card, and recover the new charge
- Handles the card accounts (charge/revolve) and comply with the established dunning and follow-up procedures.
- Performs as per daily activity targets and work list auctioning goals laid out.
- Reviewing the High Level Contacts work list on a daily basis.
- Reviewing individual work list on a daily basis.
- Le evaluating each account prior to referral and maintaining regular contacts with the collector.
- Provide feedback to Supervisor on market trends, local debt collection practices and market information on other card issuers.
الوصف الوظيفي
المهارات
Skills
- University Graduate.
- High level of English and Arabic written and verbal communication.
- Good PC Skills with all Windows applications.
- Must have a thorough knowledge of the Card products.
- A clear understanding and practice of credit analysis and risk assessment.
- A thorough knowledge of on line computer system, e.g. CARE, CC90’s, CAS, Vision Plus, and Axiom.
- Must have good customer services experience along with a fraud prevention and credit control awareness
- Excellent telephone techniques incorporating a professional approach and assertive manner with good listening and negotiating skills
- Commercial awareness when assessing proposals for payment
- Assessing cost effectiveness of referring accounts for third party action
- Evaluating acceptance of long term payments versus possibility of shorterm settlement
- The use of appropriate dunning strategy to minimize potential losses to the Company
- Meet deadlines and work under pressure well beyond office hours
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الدوحة, قطر
- قطاع الشركة
- وكالات التوظيف; البنوك; الخدمات المالية
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- البنوك
- نوع التوظيف
- غير محدد
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- غير محدد
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- متوسط الخبرة
- منطقة الإقامة
- قطر
- الجنسية
- الدول العربية
