Junior IT Helpdesk Engineer

Junior IT Helpdesk Engineer

الوصف الوظيفي

Junior IT Helpdesk Engineer is responsible for the installation, configuration and maintenance of hardware and software of the Dubai Offices, providing end-user support to office staff as well as remotely to other offices world-wide. Position reports directly to Dubai System Engineer. Responsibilities include, but not limited, to:

· Provides direct front line software and hardware support by the helpdesk platform

· Configures new user workstation equipment, user accounts, corporate software

· Updates and manage the IT asset inventory

· Performs periodic maintenance on Corporate client devices according to corporate policies

· Support global implementations software/hardware

· Coordinates with IT suppliers to meet Corporate IT requirements

· Contacts periodically Branch offices to get feedbacks about any IT issue

· Ensures implementation of global IT policies

· Ensures issues are tracked, resolved in a timely manner and followed-up

· Documents procedures and implementations

Role offers an outstanding opportunity for a Junior IT Helpdesk Engineer to rapidly develop skills and further their career within a high technology and fast growing international environment.

المهارات

· IT technical background with 2-3 years of working experience on IT support on UAE

· Good understanding of TCP/IP networking, physical wiring, switching, routing and firewalling.

· CCNA, MCSA

· Configuring experience with UTM appliance and CISCO hardware an advantage.

· Hand-on experience on different backup tools.

· Experience working with ISP across UAE with special focus on ISP policies and procedures.

· Strong experience in configuring and troubleshooting Windows 10, MS Office 2016/2019.

· Experience on Office 365 products in managing e-mail accounts, Skype for Business and OneDrive for Business

· Exposure to Dynamics 365 is an added advantage

· Demonstrated ability to draft and implement manuals and procedures

· Strong oral and written English essential. Italian, Spanish, French an advantage

· Team player with ability to work within culturally diverse environments and with minimum supervision

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

النفط والغاز

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

تكنولوجيا المعلومات

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

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