IRD Coordinator

5 سبتمبر، 2022

0 6 دقيقة واحدة

IRD Coordinator

الوصف الوظيفي

OVERVIEW

To provide the correct standard of In Room Dining, Private Bar and Amenity experience to guests during all meal periods whilst upholding the privacy of hotel guests at all times while performing job duties.

EESENTIAL FUNCTIONS

Must be fully versed with the IRD Operating System(Micros, HOTSOS, Opera, MS OFFICE)
Assist in/or monitor the daily IRD operation and if required in Private Bar Operations
To be in charge of a shift and handle the order taking and if required to help the floor operations including Private Bar and Amenity
To ensure standards of service are maintained and consistent and to be fully conversant with all menus and menu items.
Take proper handover of every shift and highlight all the important information to the staff in the shirt
To be fully accustomed with the IRD Amenity process and coordinate the daily amenity work flow and create the necessary amenity reports
To manage guest complaint with the necessary decision or action in order to recover them while addressing the situation to higher management
Ensure hand over of the shifts are done properly so that the guests will have a flawless service without interruption of any kind.
To train and to develop junior staff when joining the outlets and monitor their progress
To have perfect food and beverage knowledge
To ensure guest satisfaction for all orders and any guest concerns are handled and highlighted
To have a good knowledge of the Food and Beverage Menu
To execute proper coordination and communication with the chef to ensure timely food preparation and delivery
To ensure all VIP in-house guest is highlighted with the team
To assist in other Food and Beverage areas when requested to do so, as business volumes require.
To maintain the Departmental Dry store and General store item inventory and maintain the PAR by ordering in a timely manner.
To be available to cover extended Shifts as requested by the Restaurant Manager.