Fulfilment Operations Manager

5 سبتمبر، 2022

0 5 2 دقائق

الوصف الوظيفي

WHO WE ARE 

Powered by Fawaz Alhokair, we are a new and independent venture, focused on building the leading lifestyle e-commerce platform in MENA. We're a tight-knit founding team with diverse experiences and backgrounds, but with a united passion for creating inspiring solutions for consumers and retailers.

Join our mission to create a true omni-channel e-commerce to make selling, shopping and delivery simple and enjoyable for everyone.

RESPONSIBILITIES
● Having a hands-on mentality, being a heart of Operations, building up a strong team capable to
develop best in class customer centric in-house semi-automated warehousing for online business
and scale effectively
● Ensure a good understanding of KPI and SLA within the team. Build the necessary tracking tools
and governance to drive performance monitoring and continuous improvement 
● Planning operations and ensuring readiness for peaks of activity: labor force, resources and
consuming materials planning.
● Lead and develop strong leadership across all levels of operations
● Establish a strong sense of quality and customer excellence mindset in the team 
● Oversee operations efficiency. Manage cost and productivities as per established budget and
create a system for continuous improvement and optimization, involvement of team in continuous
improvement processes
● Efficiently Identify and address bottlenecks, problems, and opportunities for the Process
Excellence team.
● Promote a company culture that encourages top performance and high morale.
● Support worker development within the organization.

 MIN REQUIREMENTS
● 5+ years of overall working experience in setting up and leading e-com operations with strong
focus on operations management and leadership in e-com at scale. 
● Strong leadership skills to hire, build and develop and scale operational teams 
● Deep understanding of warehousing including general finance and budgeting, labor regulation,
safety rules, etc. 
● Deep and genuine passion for customer experience, teams, processes and operational
excellence
● Good knowledge of LEAN and other continuous improvement methods
● Strong problem solving, structuring and execution skills individually and with teams 
● Excellent written and verbal communication skills.
● Ability to build consensus and relationships among managers across operation teams to ensure
an integrated and highly cx optimized value chain
● Very proactive/ hands on with strong ownership mentality to take on tasks and provide solutions

WHAT TO EXPECT AFTER APPLYING

We will review your application and will contact you if your qualifications match our requirements for the role by email from a fahecom.com official email only. If you are not selected for this position, keep an eye out for future opportunities.

Our primary focus is to build a world-class collaborative team that values hard-work, authenticity and purposefulness and is focused on execution and making a difference (solving a real problem). Our setup offers the best of both worlds: start-up setup, growth and upside on the one hand, while being part of an established and well funded group with significant assets on the other.