Fashion Consultant – Swarovski
Job Description
Our Fashion Consultant is responsible for achieving individual and collective sales targets while deliveringexceptionalGuest Experience and ensuring support in the implementation of CRM, CX and other keycustomer and peopleinitiativesin-store.
- Collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
- Drive client relationships within an omni-channel approach
- Provide pre-buying feedback on products
- Drive eNPS through people experience initiatives and culture
- Ensure adherence to VM guidelines and SOPs
- Ensure click and collect are conducted within SLAs
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
- Support with in-store marketing events and activations
- Keep abreast of all brand social media activitiesand campaigns
- Drive sell-throughs within the store
- Support in-store CX initiatives
- Provide input to whats working well, whats not working well within the store
What you'll need to succeed
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What we can offer you
We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.
Amazing benefits
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working as well as exclusive employee discounts.
Job Details
Employment Types:
Full time
Industry:
Retailing
Function:
Fashion / Apparels , Journalism / Content Writing / Editing / Correspondent
Roles:
Fashion Content Developer , Fashion Editor
Skills:
Fashion Consultant – Swarovski
