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Customer Service Representative - وظيفتي
وظائف الخليجوظائف بيت قطر

Customer Service Representative

Customer Service Representative

الوصف الوظيفي

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

الوصف الوظيفي

المهارات

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Bachelors / Higher diploma

المهارات

تفاصيل الوظيفة

منطقة الوظيفة
الدوحة, قطر
قطاع الشركة
الاستعانة بالمصادر الخارجية لخدمة العملاء; الاستعانة بالمصادر الخارجية للعمليات التجارية; البنوك
طبيعة عمل الشركة
صاحب عمل (القطاع الخاص)
الدور الوظيفي
خدمة العملاء ومركز الإتصال
نوع التوظيف
دوام كامل
الراتب الشهري
غير محدد
عدد الوظائف الشاغرة
غير محدد

تفاصيل الوظيفة

المرشح المفضل

المستوى المهني
متوسط الخبرة
عدد سنوات الخبرة
الحد الأدنى: 5
منطقة الإقامة
قطر
الجنس
ذكر
الجنسية
الدول العربية
الشهادة
بكالوريوس/ دبلوم عالي

المرشح المفضل

Original Article

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