Client Relations Officer- مسؤول علاقات العملاء

5 سبتمبر، 2022

0 5 دقيقة واحدة

الوصف الوظيفي

Client Relations Officer- مسؤول علاقات العملاء(مركز الصيانة)

Job description:

We aim to provide a unique luxury experience to all of our customers. To the success of the company’s strategic objectives, acquiring the best talents with relevant experience to represent our company in a highly professional manner is so crucial.

In this role, as the first point of contact with customers, you are responsible for maintaining the brand's highest standards and ensuring the delivery of outstanding customer service.

This role will be located in Riyadh and you’ll be reporting to the Service Center Head.

Ensure that watches are received from the client efficiently and professionally
Ensure job orders are opened accurately and efficiently
Get the client's approval on the price before starting maintenance and handle the negotiation with them
Follow up with the Senior Watchmaker during service to ensure timely delivery of the watch.
Prepare invoices and collect them before delivery.
Ensure that the watch is delivered to the client in accordance with company guidelines.
Prepare required reports, logs, and documents for the Service Center manager

The job holder will operate the work from the office.