Call Center Supervisor
Call Center Supervisor
الوصف الوظيفي
The Supervisor Call Center & Monitoring is responsible to the manage shift operations running of the Call Center. This includes problem-solving, agents monitoring, agent evaluation, and coaching as well as quality monitoring (checking of tasks being logged with regards to the information provided) and achieving deadlines.
المهارات
Competencies
• Excellent Communication skills (written and oral) in English and Arabic.
• Proficiency in Microsoft Office applications including but not limited to Microsoft Word, Excel, and Outlook
• Knowledge of CAFM systems such as Maximo and SAP.
• Knowledge of call center solutions including IVR technology.
• Ability to work under pressure independently.
• Problem-solving and decision-making skills.
• Accuracy and attention to detail.
Qualifications
High School Diploma or higher.
Experience
3-5 years of relevant experience in customer service and supervisory experience.
تفاصيل الوظيفة
- منطقة الوظيفة
- جدة, المملكة العربية السعودية
- قطاع الشركة
- التعليم العالي; خدمات تكنولوجيا المعلومات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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