Tamheer – Enrolments (Quality)

4 سبتمبر، 2022

0 7 2 دقائق

الوصف الوظيفي

Role Purpose

To work on quality management and efficiency improvement for the Enrolment modules, and manage the Quality team on their day-to-day operational tasks to ensure related measures applied with high accuracy, also to maintain long-term relationship with the fulfilment suppliers and couriers aiming at driving their performance forward to meet with Bupa standards and future goals.

Key Accountabilities

1. Operations

Set the quality strategy together with the Enrolments Managers beginning of each year as part of the Enrolment/Operation strategy.
Define the quality methods, standards and targets to apply them consistently with Quality team on all Enrolment modules.
Implement QA compliance objectives for data activities, ensuring QA targets are achieved and improving the Quality Yields.
Improve efficiency by seeking any deficiency or data inconsistency to find the root cause and implement the appropriate corrective actions.
Ensure all Production and Maintenance processes and guidelines are aligned with SAMA and CCHI rules and regulations and achieved within Bupa Arabia
Investigate and response to queries by respective departments (Legal/Compliance) and CCHI authorities.
Develop a controlling strategy with BA service suppliers (fulfilment and shipment), and ensure developing healthful relationship and communication.
Ensure statistical information under Enrolment functions are produced, collated and analyzed on daily basis to assist in evaluating the productivity and efficiency of the team.

2. Process Changes

Initiate change requests for system enhancement to improve efficiency and productivity.
Support the development and implementation of new technology by running tests on the new technology and reporting results.
Continuously tries to reduce process cycle time and cost by contributing to the re-engineering of processes.

3. Workload Management

Plan and priorities his own work and that of his team members.
Delegate tasks to team members including the patching process and cases to be resolved with other departments to balance the workload amongst the team.
Supervise the performance of audits and quality checks by the quality auditor.

4. Internal And External Communication

Build relationships and coordinate with other departments, particularly the sales, provider relation, claims, pricing department per auth department and IT to ensure clear communication.
Manage external relations and coordinate regularly with fulfilment suppliers and couriers to ensure constant alignment with Bupa standards and avoid customer disruption.

5. Maintenance Reports

Ensure to produce daily and weekly reports for the Enrolment management including KPI reports, team productivity and yields reports for clear communication and quick resolution of issues.
Ensure to produce specific reports on issues after conducting comprehensive investigation on root-causes and corrective actions to prevent future re-occurrence.

6. People Management

Leads team goal setting, manages and constantly reviews team and individual performance and provides regular feedback, coaching and development.
Motivates, empowers and enables direct reports by providing the necessary tools and other supports.