Embedded Escalation Engineer – HDI

4 سبتمبر، 2022

0 6 2 دقائق

الوصف الوظيفي

Customer Experience & Success

Do you want to empower every person and every organization on the planet to achieve more?

Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?

If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

Customer Obsession – we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.

Growth Mindset – we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.

Diverse & Inclusive – we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

One Microsoft – we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

Making a difference – we drive impact by looking for ways to continually improve our day-to-day responsibilities and the connections between our work and others.

Escalation Engineers (EE) investigate and solve critical, complex, and highly technical issues using mostly code-level techniques – like trace and source code analysis, debugging tools, reverse engineering techniques and other sophisticated diagnostic tools. EEs are responsible for driving Product Engineering engagement. They handle highly complex politically charged and financially important cases through collaboration and conflict resolution skills and act as key collaboration point for support teams.

In this role you will become world best in your area of expertise. Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn.