Customer Success Executive

Customer Success Executive

الوصف الوظيفي

• Responsible for improving customer retention through programs and services provided to the customer.

• Actively listen to customers and provide them with solutions that meet or exceed their needs.

• Explain and demo all digital products of Bayt.Com in person or online.

• Increase Bayt.Com's product portfolio per customer through active sales with constantly working to improve the customer care experience, create engagement and facilitate organic growth.

• Take ownership of customers’ issues and follow problems through to resolution.

• Create communications to keep customers in the know on current offers, pricing, support concerts, or any changes.

• Determine customers' recruitment needs and prepare proposals to upgrade their experience

• Identify, up-sell, and cross-sell opportunities by building long-term relationships and providing quality customer service.

• Ensure coverage of your assigned stack through regular physical and telephonic meetings.

• CRM systems should be used extensively

المهارات

• 2+ years of proven working experience as a customer service representative or in hospitality is preferred

• Strong communication/ interpersonal skills. Responsive to customer and business requests.

• Strong client-facing communication skills (written, oral, presentation)

• Highly motivated self-starter who possesses a desire to succeed and learn for future growth and development.

• BA/BS degree

تفاصيل الوظيفة

منطقة الوظيفة

عمان, الأردن

قطاع الشركة

خدمات تكنولوجيا المعلومات

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

المرشح المفضل

المستوى المهني

مبتدئ الخبرة

عدد سنوات الخبرة

الحد الأدنى: 1 الحد الأقصى: 3

الشهادة

بكالوريوس/ دبلوم عالي

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