وظائف تنقيب الاردنوظائف في الاردن
Customer Success Executive
Customer Success Executive
- Responsible for improving customer retention through programs and services provided to the customer.
- Actively listen to customers and provide them with solutions that meet or exceed their needs.
- Explain and demo all digital products of Bayt.Com in person or online.
- Increase Bayt.Com's product portfolio per customer through active sales with constantly working to improve the customer care experience, create engagement and facilitate organic growth.
- Take ownership of customers’ issues and follow problems through to resolution.
- Create communications to keep customers in the know on current offers, pricing, support concerts, or any changes.
- Determine customers' recruitment needs and prepare proposals to upgrade their experience
- Identify, up-sell, and cross-sell opportunities by building long-term relationships and providing quality customer service.
- Ensure coverage of your assigned stack through regular physical and telephonic meetings.
- CRM systems should be used extensively
Skills
- 2+ years of proven working experience as a customer service representative or in hospitality is preferred
- Strong communication/ interpersonal skills. Responsive to customer and business requests.
- Strong client-facing communication skills (written, oral, presentation)
- Highly motivated self-starter who possesses a desire to succeed and learn for future growth and development.
- BA/BS degree
