وظائف الخليجوظائف بيت قطر
Customer Service Agent
Customer Service Agent
الوصف الوظيفي
- Accept and ensure dispatch of all customer transactions received by the CPS counter to various department as necessary and within laid down time frames (SLA).
- Receiving bags from door to door customers, and also e mail indemnity and ensure that each is sent to the concerned dept.
- Receiving fax and printing e mail indemnity and confirm with the customer on the recorded line to proceed.
- Obtain Supervisor/Manager approval on all transactions forwarded to the back office for processing.
- Receive Corporate inquiries, liaise with appropriate departments and ensue resolution
- Advise the customers to all aspects of the bank’s full range of Corporate products and services, assess opportunities for cross selling.
- Assist the Corporate customers in completing the required formalities as per bank’s Requirements, relating to the type of transactions they wish to avail.
- Liaise with the concerns Dept. to ensure urgent process of transactions.
الوصف الوظيفي
المهارات
Knowledge, & Other skills:
- Ability to collaborate and communicate effectively.
- Ability to interact with internal business units and external customers in a multi-cultural environment.
- Ability to work under pressure.
- Computer and MS office skills.
- Fluent English is required.
- Arabic language is a plus
- Knowledge of banking processes and back office support is a plus.
- Knowledge of the banking sector in Qatar and the region is a plus.
Minimum Experience
- 0-2 years of banking experience is required.
Competencies
- Adaptability/Flexibility
- Budgets/Cost Control
- Communication
- Dependability
- Integrity/Ethics
- Interpersonal Skills
- Job Knowledge
- Listening Skills
- Problem Solving/Analysis
- Product Knowledge
- Teamwork
Education
- Bachelor's degree in Commerce or Banking
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- قطر
- قطاع الشركة
- البنوك
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- عدد سنوات الخبرة
- الحد الأدنى: 0 الحد الأقصى: 2
