Lounge Ambassador

Job Description

Job Description :
Company
Our client is a well-known Luxury lounge for an Aviation company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for a Lounge Ambassador to be based in Bahrain.
Duties & Responsibilities:

• Ensures a warm, welcoming experience
• Greets and warmly receives all guests coming into assigned room(s)
• Monitors assigned room areas to ensure a spotless, picture perfect environment
• Introduces lounge facilities for first time guests when requested
• Connects with and gives recognition to all guests, make them feel special.
• Engages with warmth and openness with guests – stays fully present
• Ensures all departing guests receive a personal farewell
• Assist guests with travel issues
• Deliver high standards of service in all rooms except Central Room and Reception
• Approaches and receives all guests warmly as soon as they enter assigned room, when possible
• Approaches and receives all guests warmly as soon as they enter assigned room, when possible
• Assists guests with hand luggage
• Places small stool for handbags, brief cases by chair side.
• Connects and gives recognition to all guests, makes them feel special
• Help guests decide where to sit and escort guests to seats
• Encourages guests to take a beverage by showing beverage areas, explains dining opportunities,
• automatically places hot towel on table top
• Coordinates menu orders (a la carte area) with the kitchen
• Picks up from kitchen, delivers and presents requested dish to table (a la carte area).
• Lets guests know what wines and drinks are available from the beverage areas
• Offers beverage replenishment to guests before clearing in glasses/cups
• Resets seats and tables
• Clears tables and chair sides
• Walks around in assigned area regularly to check guest's comfort, table cleanliness, clearing needs
• Ensures all departing guests receive a personal farewell
• Circulates to ensure immaculate presentation of the room(s)
• Prepares and set up workstations professionally
• Ensures stewarding uplift and refresh clear in station at appropriate intervals

Qualification & Requirements:

• CertificateORcollegecourses inhospitality,businessand administration
• A minimum of 2 years experience in 4+ star hotels or restaurants
• Friendly,welcoming approach
• Charming,confidentpersonality
• Putscustomersatisfactionas apriority
• Well-organizedandefficient
• Warmandpositiveattitudes
• Takespride inappearance
• Candidate must be Bahraini

Job Details

Employment Types:

Full time

Industry:

Recruitment / Staffing / RPO

Function:

Finance & Accounts

Roles:

VP – Finance / CFO

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