Customer Satisfaction Manager
Job Description
About Our Client
Our client is a Saudi Arabian based, multibillion-dollar project delivering a sustainable tourism.
Job Description
- Manage and support business in setting standards for the customer experience
- Manage the process and surveys of customer and business satisfaction measurement
- Manage visitor experience and resident's quality of life initiatives and operations in alignment with respective sectors.
- Manage the improvement of customer experience through engagement interventions.
- Manage and develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and resolutions.
- Oversee monitoring, data collection, analysis and report generation activities for the purpose of improving customer experience.
- Actively participate in training activities to increase awareness of quality concerns
- Provide input to the sector's strategy from the Department's or Section's perspective in line with the overall vision and mission.
- Develop the Department's or Section's objectives, KPIs, annual operational plans and ensure plan execution is meeting the targets.
The Successful Applicant
- Bachelor's Degree in Marketing, Quality Management, Business Administration or relevant field (Masters degree preferred)
- 6 years of relevant work experience
- Managerial experience is required
- Work experience in GCC region – Experience in Saudi Arabia is preferred
- Experience with Six Sigma is a plus
What's on Offer
- Be a part of a unique opportunity to lead Customer Satisfaction for a Giga project
- Competitive salary package with attractive benefits.
Job Details
Employment Types:
Full time
Industry:
Recruitment / Staffing / RPO
Function:
Customer Service / Call Centre / BPO
Roles:
Customer Service Executive (Voice)
