Team Leader Front Office
Job Description
Summary
Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others and extending meaningful gestures, we consistently deliver distinct experiences that demonstrate how a little understanding goes a long way.
Andaz means personal style in Hindi. Andaz Doha means, five-star creative luxury in the heart of Doha, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful environment.
Andaz Doha is about creating a vibrant luxury lifestyle hotel experience woven into the fabric of the local culture, fueling our guests creativity and inspiring them to express their own unique style and passions.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Team Leaders possess strong communication and relationship skills. They are expected to support Assistant Managers and AFOM by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing
Front Office Team Leaders manage the colleagues who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment if you are ready for this challenge, then we are ready for you.
This is not you typical career opportunity. This is the Hyatt Touch.
Qualifications
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal and written communication skills.
- Ability to stand for long periods of time.
- Experience and a thorough understanding of Front Office operations.
Job Details
Employment Types:
Full time
Industry:
Education
Function:
IT , Customer Service / Call Centre / BPO , Hotels / restaurants
Roles:
Customer Service Executive (Voice) , Front Office Manager , Team Leader / Technical Leader
