Service Desk Officer

Job Description

Job Description :

• Resolve end user problems received by IT Service Desk.
• Log problems and incidents ticket in the IT Service Desk System.
• Escalate ticket to IT staff per the established escalation plan.
• Close monitoring and tracking of tickets (till closure).
• Timely communications and update of the ticket status with the users and the support team.
• Generate daily IT Service Desk report for monitoring and improvement
• Liaising with managers and other users, including IT staff, on a regular basis to ensure smooth operation of the IT Service Desk.
• Participating in facility committees to determine the needs of the user community.
• Assisting the user community in investigating, evaluating and selecting information technology solutions.

Job Details

Employment Types:

Part time

Industry:

Telecom

Function:

IT

Roles:

Software Engineer / Programmer

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