FO NOC Shift Manager
Job Description
Job Description :
- Manage FO team when on duty
- First responsible for fault management of level1 and,L2 important outage
- Follow with BO,FM,FLM managers
- On time updating of FO manager about network status
- Be sure all SMS updating of FO engineers are on time
- Responsible person for checking all TT escalation
- Send SMS on time and correct
- All TT has ESC,RES, every 2Hr
- Follow IS and call center also operation for any network issue
- Send email for replay of remedy TT
- Send update to related person according alarm level
- Manage, Follow, Escalate CR Issue as Owner and send the list of CR to related team and update the report for calling result
- Check whether all engineers are present on the shift and no delay and inform FO manger for any case and Responsible for FO evaluation(partially)
- Monitor the handover of FO , is it done and checked with both shift
- Check daily report sending on time and accurate
- Exco report should be check daily in the server
Job Details
Employment Types:
Part time
Industry:
Telecom
Function:
IT
Roles:
Software Engineer / Programmer
Skills:
FO NOC Shift Manager
