Customer Care Director
Job Description
About Our Client
One of the mega giga projects of Vision 2030 in Saudi Arabia.
Job Description
- Candidate will be responsible for selecting, hiring and training customer team. The team will be interacting and managing travel and booking operators – to provide mobility, travel arrangements
- The candidate needs to have a good understanding of operating a DMC and knowledgeable of the online booking system.
- Will have to work along with head of travel trade, set up and support the sales development team around the world.
- He/she will also have to coordinate online and offline activities for the booking platform.
- DMC – team will take care of entire asset (accommodation+activities+experience) to provide for travel trade operators for booking final packages with clients
The Successful Applicant
- Minimum 5 years of managerial experience.
- Background – travel trade and operations team on site, management, concierge services/ luxury services
- Regional experience/ understanding of the market.
- Understand of DMC and Tour Operator operations.
- Proven experience in Group Operations and other areas of the company is a plus
- Experience of working with computers, particularly Microsoft applications
- Fluency in spoken and written English, Arabic and 2nd language is an added value
- Willingness to travel
What's on Offer
- Working on a leading Vision 2030 project
- Global exposure with attractive package and benefits
Job Details
Employment Types:
Full time
Industry:
Recruitment / Staffing / RPO
Function:
IT
Roles:
Customer Service Executive (Voice)
Skills:
Customer Care Director
