Client Relations Officer- مسؤول علاقات العملاء(مركز الصيانة)

Client Relations Officer- مسؤول علاقات العملاء(مركز الصيانة)

الوصف الوظيفي

Job description:

We aim to provide a unique luxury experience to all of our customers. To the success of the company’s strategic objectives, acquiring the best talents with relevant experience to represent our company in a highly professional manner is so crucial.

In this role, as the first point of contact with customers, you are responsible for maintaining the brand's highest standards and ensuring the delivery of outstanding customer service.

This role will be located in Riyadh and you’ll be reporting to the Service Center Head.

• Ensure that watches are received from the client efficiently and professionally
• Ensure job orders are opened accurately and efficiently
• Get the client's approval on the price before starting maintenance and handle the negotiation with them
• Follow up with the Senior Watchmaker during service to ensure timely delivery of the watch.
• Prepare invoices and collect them before delivery.
• Ensure that the watch is delivered to the client in accordance with company guidelines.
• Prepare required reports, logs, and documents for the Service Center manager

The job holder will operate the work from the office.

• Dealing with Finance Department
• Liaisons daily with the Service Center technicians
• Act as a communication point between clients and other the company.

• Limited to task-related decisions.
• Deal with customer complaints in alignment with the Service Center Manager.

If you’re looking for challenges then apply today with your updated CV

المهارات

• High School degree – Bachelor's degree is a plus
• 1- 3 years experience in a similar role.
• Familiarity with SAP software is preferable
• Excellent interpersonal skills, verbal and written communication skills.
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
• Must be able to work under pressure.
• Customer focus
• Integrity, and maintaining confidentiality.
• Disciplined attitude and punctuality.

تفاصيل الوظيفة

منطقة الوظيفة

الرياض, المملكة العربية السعودية

قطاع الشركة

الساعات والسلع الفاخرة

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

المبيعات

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

المرشح المفضل

عدد سنوات الخبرة

الحد الأدنى: 1 الحد الأقصى: 5

منطقة الإقامة

الرياض,المملكة العربية السعودية

الجنس

ذكر

الشهادة

بكالوريوس/ دبلوم عالي

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