وظائف الأماراتوظائف بيت الامارات
Aftersales Supervisor
Aftersales Supervisor
الوصف الوظيفي
Aftersales Supervisor | Toyota & Lexus | Al Futtaim Motors| Khorfakkan
About Position:
We are currently looking for technically competent & performance driven Aftersales Supervisor to work for Toyota in Khorfakkhan. Reporting to the Dealer Principal, you will drive the achievement of set targets – revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the overall service center’s performance to consistently deliver seamless customer experience.
Your key responsibilities are as follows:
- Drive branch performance to achieve sold hours target, revenue target, accessory and SMC sales a nd recovery rate target
- Ensure and monitor optimal capacity of resources in the service centre to deliver Total Quality Management and improve service retention.
- Compliance of local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
- Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
- Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
- Conduct daily meetings with the Retail Service Manager, Workshop Manager and Parts team to align them on the targets and performance expectations
- Work with Human Resources to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce
- Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining, but not limited to Toyota Head office, Customer Engagement Centre, Customer Relations Department, Vendors, Marketing team, CRM; Business process and Mystery Shopping
- Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting.
- Manage facility to comply with the Toyota Corporate Image standards as well as HSSE standards
المهارات
About You:
- The ideal candidate for this role should possess the following qualifications, experience, knowledge and skills:
- Bachelor of Engineering, preferably Automotive or Business Management or equivalent.
- 10 years overall experience with Automotive dealerships; of which a minimum of 5 years in aftersales at managerial level.
- Knowledge of Automotive dealer / distributor business processes, Strategic problem resolution skills, ERP skills, ability to lead change processes, and provide coaching and leadership.
تفاصيل الوظيفة
- منطقة الوظيفة
- الفجيرة, الإمارات العربية المتحدة
- قطاع الشركة
- المحاسبة
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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