Information Management Technical Assistant (CFM) – SRO, Norwegian Refugee Council
Information Management Technical Assistant (CFM) – SRO, Norwegian Refugee Council
Applicants are only considered if holding a Jordanian Nationality & if applying on Webcruiter using this link;
https://23109900.webcruiter.no/Main/Recruit/Public/4556438216?link_source_id=0
Duties and responsibilities
Generic responsibilities
Adhere to NRC policies, tools, handbooks and guidelines
Assist a range of support with the implementation of the CC portfolio according to plan of action
Implements independently procedures and activities within own function or core competency as delegated
Responsible for organizing and delivery of tasks in line with priorities and standards
Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team
Use initiative in day to day problem solving in line with agreed procedures, priorities and standards for the area of work
Prepare and develop status reports as required by management
Ensure proper filing of documents
Promote and share ideas for improvement in your area of expertise
Specific responsibilities
Perform daily data entry of all received messages though CFM WhatsApp into a Salesforce database. This includes copying and translating messages, date entry into Salesforce standard fields and uploading media (photos, voice notes, etc.) and screenshots of the conversation into the Salesforce database.
Assigning cases to relevant focal points through salesforce.
Respond to WhatsApp messages by sending standard and customized replies shared by focal points, and update the needed case fields on Salesforce.
Highlight incomplete/insufficient CC responses and any technical issues with database or Salesforce to the TL.
Any other task as agreed with line manager
