CRM Analyst (CRM Microsoft dynamics 365 )_Riyadh

29 أغسطس، 2022

0 5 2 دقائق

الوصف الوظيفي

We are looking for below position based in Riyadh with one of banking customer,

Below are the job details:

Job title : CRM Analyst
Client: Banking
Duration: Yearly renewable contracts.

The role holder is responsible for supporting Digital Customer Journey Manager in conducting consumer data analysis by implementing systems and new projects, processes and framework, managing CRM production issues, leveraging the right mix of data analysis tools, while working closely with key stakeholders from Retail Banking and Wealth Management on all the digital projects assigned as well as the BAU to ensure in-depth consumer behavior analysis to improve the customer satisfaction and to increase the revenue.

Supporting the Digital Customer Journey Manager in the new projects assigned as well as the reporting and the analysis required.
Review and manage CRM production issues/defects quickly and efficiently within the SLA.
Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology
Establishing workflows and standards or entering data in the CRM
Manage and handle CRMs platforms performance and the assigned projects with providing performance & dashboard report.
Meeting with teams to help them analyze business trends.
Ensure that All Risk documents for assigned projects are uploaded on the team space.
Support RBWM in increasing Products Sales through Digital Channels by taking the initiative in providing possible solutions in any digital channel assigned including CRM.
Perform a performance report of functions efficiency for the new releases
Handling analysis and Reporting.
Provide training sessions for the required users after the releases for the assigned projects

المهارات

Professional Certifications preferred

MB-910 Microsoft Dynamics 365 Fundamentals (CRM)
(CBAP), (CCBA) , (PMI-PBA)

Experience :

Experience in CRM Microsoft dynamics 365 and expert in analytical tools, worked as business analyst in digital transformation department.
(Bachelor’s Degree)

Nature of Experience :Prior experience in Wholesale, Corporate and/or Institutional Banking in the region, with business analytics experience.

Preferred experience:

Expertise in the CRM software.
Worked in different digital projects.
Worked along with vendors and third parties.
Strong writing skills to communicate with internal partners as well as to write technical training manuals for end users.
Public speaking skills that allow them to train others on CRM software.
Problem-solving abilities and excellent communication.