Club Intercontinental Waiter/Waitresses at InterContinental® Ras Al Khaimah Mina Al Arab Resort & Spa

29 أغسطس، 2022

0 6 2 دقائق

الوصف الوظيفي

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental® Ras Al Khaimah Mina Al Arab Resort and Spa comprises of 351 keys, a health club, a spa, and two pools. Covering an area of 43,770 sqm, the resort is a short drive from famous archaeological sites such as Dhayah Fort and Sheba’s Palace. Set on a headland surrounded by protected coastal wetlands with lush landscaping fronting a sweeping beach on one side and a manmade waterway on the other, the guest rooms, suites, and chalets offer panoramic water views.

Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
Be attentive to guest’s needs
Prepare food and beverages for service to guests and present food according to established health and presentation standards
Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
May receive guest payments and process transactions as outlined in the cash and charge procedures as needed

Basic reading, writing, and math skills
Experience in Luxury or Five Star Hotel for minimum 1 year
Being passionate about people and service
Excellent communication skills
Have the ability to work a flexible schedule including nights, weekends and/or holidays