Club InterContinental Agent (FDA) at InterContinental® Ras Al Khaimah Mina Al Arab Resort & Spa

29 أغسطس، 2022

0 7 2 دقائق

الوصف الوظيفي

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The resort will comprise 351 keys, a health club, a spa, and two pools. Covering an area of 43,770 sqm, the resort is a short drive from famous archaeological sites such as Dhayah Fort and Sheba’s Palace. Set on a headland surrounded by protected coastal wetlands with lush landscaping fronting a sweeping beach on one side and a man-made waterway on the other, the guest rooms, suites, and chalets offer panoramic water views.

Under the direction of Front Office Manager or her/his delegate and within the limits of established InterContinental Hotels Group and local policies and procedures, responsible to liaise between other operational departments to ensure that Guest Preferences are met and exceeded. Responsible for all activities relevant to the Club InterContinental such as VIP relations, rooming of guests, assisting with show rounds to achieve the highest possible guest satisfaction, while maintaining a solid relationship with the F&B and Kitchen team to ensure optimal guest experience. Ensures maximum interaction is achieved with all hotel guests, specifically guests having access to the Club Intercontinental, V.I.Ps, and that Loyalty card holders are recognized as per their status and receiving special treatment.

Ideally, the candidate must possess previous work experience in a Front Office environment in a five star hotel/resort or equivalent. Proficiency in Opera/Fidelio is preferred, is a team player and have strong verbal and communication skills. must be customer oriented and is flexible to work in various shifts. Arabic / Russian language speaker is an advantage.