IT Assistant

IT Assistant

Job Function/ Description:

• Should respond to Za’atari Blumont Staff queries immediately and make arrangements to provide solutions.
• Responsible for installing, configuration and assuring of backing up all Blumont Za’atari users’ Data.
• Install and configure Network appliances.
• Facilitate the repair work if any.
• Monitor and respond quickly and effectively to requests received through the IT Coordinator.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Install, test and configure new workstations, peripheral equipment and software.
• Report issues to the IT Manager for escalation.
• Perform timely workstation hardware and software upgrades as required.
• Maintenance for Network Cables and Points, Make sure that all the cables are in good shape and there are no losses.
• Any additional tasks required from the IT Coordinator.

Required Education & Experience:

• Bachelor degree in Computer Technology or any related field.
• Minimum 2 years of a prior experience
• Preferable to be Certified on MCSE, CCNA, Security+, A+

Skills Required:

• Server Windows 2012 R2, and Workstation Windows 10.
• Microsoft Office 365 and office 2016 onwards and other common desktop applications.
• Basic networking skills including TCP/IP, and Network cabling and infrastructure.
• The ability to configure network printers.
• Awareness of all mainstream mobile technologies (RIM, Android, Apple etc.) specifically when related to Blumont systems.
• Experience supporting and maintaining an asset database.
• Ability to function successfully in both team and independently, meeting strict deadlines
• Effective communication skills.
• Ability to recognize when to escalate.
• Organizational skills to support administrative personnel, department supervisors, staff, and managers by maintaining respectful interactions and relationships with Project Staff.
• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required. Demonstrated communication, interpersonal, organizational, analytical, and problem-solving and computer skills required.
• A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality.

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