Service Sales Engineer
Job Description
Service Sales Engineer
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
You will be working as Service Sales Engineer and will be part of Electrification Business Area for Services Division located in Doha, Qatar. In this role you will be responsible to drive service sales process in collaboration with the Service Sales Manager and/or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s). Focus on installed base penetration (IB) and sell the entire Service product portfolio in collaboration with other ABB service units. Build long term customer relationships and ensure immediate response to specific customer needs and issues.This position reports to
Service Sales ManagerYour responsibilities
- In collaboration with the service sales manager and/or service manager implements service sales strategy, penetrate IB, promote various upgrade, retrofit and value add solutions to the benefit of the customer and ABB. Understand the channel strategy and the establishment of related prices and prepare sales plans, review them, and propose recovery plan when needed and regularly update installed base in ServIS (the approved Service database) with the changes made at site.
- Utilize IB database to understand the existing installed base (IB) and identify and develop sales opportunities for service products and solutions to penetrate the existing IB/new IBs in the market, focus on the entire service portfolio to secure profit for assigned Business/Product Groups.
- Generate service sales leads and develop new market opportunities by utilizing market trend information, identify, and explore potential new service portfolios. Establish long term customer relationship by understanding customer requirements and applicable regulation and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM), register customer feedback and ensures customer satisfaction throughout the sales process.
- Plan and perform the right number of weekly sales visits, reporting them on CRM, report leads/opportunities, manage and update pipeline in CRM, sells entire service product portfolio to expand ABB footprint in the designated area. Chart out and monitor sales proposals, tenders and follow up proposal statistics, coordination with the local service sales Manager and/or Service Manager.
- Communicate contract details in accordance with ABB offering and strategy, manage administrative sales processes, act as a marketer/salesperson of ABB s service product and solution during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings). Translate the needs of customer into relevant ABB service offerings and solutions.
- Contribute to risk assessments related to price and quality, register required information into the appropriate customer database. Ensure technical reliability, safety and cost-effective solutions to satisfy customers needs comply with health and safety directives.
Your background
- Bachelor of Engineering.
- 5 to 7 years of experience.
- Good verbal and written English communication skills.
Benefits
- Retirement plan
- Accident insurance
More about us
ABB's Electrification organization is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: on site #LI-onsite
Job Details
Employment Types:
Full time
Industry:
Electronics Manufacturing
Function:
IT , Customer Service / Call Centre / BPO , Sales – Engineering / Technical / IT , Sales / Business Development
Roles:
Sales Engineer , Sales Engineer , Sales Engineer , Software Engineer / Programmer
Skills:
understanding customer requirements portfolio life cycle management trend service portfolio Strategy communication go-to-market strategy Proposals crm Sales Process Service Sales Customer Relationship english Customer Satisfaction channel strategy customer needs marketing activities service sales strategy sales strategy ib database Customer Service & Sales Representative Director of Service Sales Customer Service – Sales & Marketing Representative Business Development Manager & Accounts Manager Commercial Accounts Manager & Residential Accounts Manager Senior Accounts Manager – Accounts Management NQ Accounts Manager Technical Sales Executive HVAC Products Sales Representative Channel Sales Accounts Manager
