Senior Billing & Collection Analyst|000026 – 5003841HO

26 أغسطس، 2022

0 5 دقيقة واحدة

الوصف الوظيفي

Jobs at this level are responsible for managing customer service team, supporting operations planning, resolving complex/technical customer queries and driving action plans to address the issue. Also, they are responsible for analyzing billing and collections process; analyzing risk involved and mitigate risk.
-Supervise billing and collections process ensuring resolution for complex queries and also that the team achieves the agreed billing and collection service targets.
-Monitor day-to-day billing & collection operations within a specified scope, by providing guidance on related work processes. -Analyze complaint management process in order to ensure that all customer complaints are recorded and handled as per the prescribed timelines and quality standards. -Supervise billing & collection amount as per agreed timelines. -Follow credit policy standards for all collection activities.
-Supervise different opportunities like outgoing traffic, cost reduction, and revenue increase.
-Supervise implementation of implementation of agreements and billing requirements in the systems.
-Supervise the development of billing and settlements system enhancement initiatives in coordination with relevant stakeholders and Technology Support.
-Make sure all billing activities are compliant with contracts and agreements.
-Liaise with Revenue Assurance to validate revenues and expenses data.
-Perform routine activities within the specified scope.
-Supervise day to day operations ensuring work allocation, resource planning and that the work processes are implemented as designed and are in compliance with established standards and procedures. -Participate under facilitation for any legal complaints in liaison with legal department.
-Ensure capable teams are in place to manage complaint and resolve technical, financial, and general complaints.
-Help with routine work and escalates issues, as necessary.
-Liaise within the assigned team to build effective working relationships.