In Room Dining Supervisor
Job Description
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
The Position
To oversee and direct all aspects of the guests function to achieve the highest possible guest satisfaction
KEY ROLES & RESPONSIBILITIES
- Maintain and promote Sofitel operational excellence.
- Direct all operational activities towards supporting the Sofitel Dubai's Mission, Vision, and Core Values.
- Must know the standards set by Raffles the Palm standards.
- Assisting manager in the Meeting's operation.
- Develop weekly Meeting Center duty roster and station plan.
- Handling of guests complains.
- Ensuring of service standards during operations and also to give training and guidance.
- Performs opening/ closing duties as assigned. (Check list)
- Meeting Room maintenance and housekeeping.
- To update and disseminate relevant information to Meeting Centre employees.
- Assist in employees development, counseling and resolving staff conflict.
- Welcoming the guests, assist & lead them to the meeting room.
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Monitor Meeting Center personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention.
- Manage and provide direction for day-to-day operation and administration of all components of Meeting rooms.
- Supervise and coordinates any requests from the guest concerning meeting rooms.
- Is fully aware of the Credit policy.
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
- Sign in and out in the logbook before and after shift.
- Learning of safety, sanitation and hygiene policies.
- Participation in internal training and necessary meetings.
- Have a thorough understanding and knowledge of all food and beverage items in the menu.
- Maintain detailed knowledge of coffee breaks menus and other outlets operation timing, including daily specials.
- Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility.
- Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
- Carry out any other duties as and when assigned by the Management of the Hotel.
- Assist other Food & Beverage Outlets in their operations within peak times when needed
PERSONAL ATTRIBUTES
- Excellent reading, writing and oral proficiency in English
- Experienced in all aspects of banquet service
- Must be well-presented and professionally groomed at all times
- Excellent leader and trainer with solid motivational and teamwork skills
- Attention to detail and strong interpersonal skills to deal with diverse staff
- Knowledge of Excel, MS Word, Power Point
QUALIFICATIONS
- Hotel Restaurant Management graduate
EXPERIENCE
- Minimum 2 – 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment
Job Details
Employment Types:
Full time
Industry:
Hospitals / Healthcare / Diagnostics
Function:
Customer Service / Call Centre / BPO
Roles:
Customer Service Executive (Voice)
