Housekeeping Attendant – Outside Glass Cleaner

Job Description

Job Number 22147205
Job Category Housekeeping & Laundry
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely N
Relocation N
Position Type Non-Management
JOB SUMMARY
Responsible for cleaning and maintaining of assigned areas to the required standards as lay down by Housekeeping Shift leader / Housekeeping Supervisor. The primary areas of responsibility will be room or public space cleaning, however the same standards are to be maintained in other designated areas as assigned from time to time.
SCOPE / BUSINESS CONTEXT

• A Full Time position based at Le Meridien Al Aqah Beach Resort.
• Number of Direct Reports –
• Titles of Direct Reports –

CANDIDATE PROFILE
Experience:

• Great interpersonal skills and good level of physical fitness.

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

Education or Certification

• Good level of English essential

SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

• Reports to Housekeeping office with uniform and clock in.
• Collects keys from the Loss prevention office, signs for it and picks up daily room reports from Housekeeping office. To ensure that the key is not handed over to anyone and should not open guest rooms for anyone.
• Inform the HK Office Coordinator/Shift Leader about any lost and found items ( follow the LSOP in place)
• Report any breakage and lost items to your Shift leader/Office coordinator
• Report any associate and guest complaints to your Shift leader or manager.
• Once the cleaning assignments are done, to be proceeded to the Housekeeping office and to be signed off from the shift.
• At any time when cradle used/operated person to be accompanied (2 person all the time and not more than 2 persons)
• The supervisor/in charge to inform concerns department on cleaning schedule 1 day before
• Consider the weather conditions DO NOT OPERATE if it's windy / bad weather and do not go beyond manufacturer's recommendation
• Check the schedule of work 1 day before and ensure to get the work permit from engineering
• Complete the safety check list prior to operate cradle
• Ensure the Battery is fully charged and ready for operation
• Ensure to check the BUFFER PLATE – upper level switch is placed on both side of safety ropes (should be below 30cm)
• Ensure the PPE – safety belt, helmet, safety glass (or) sun protection glass
• Ensure the work area surrounding is clear and work in progress board placed – appropriately
• Ensure the 3rd person assigned at all the time when cradle used for VIEWS glass cleaning (3rd person to hold and move the cradle as per operator requirement)
• Ensure to carry all the cleaning tools (only required items)
• Ensure to inform your immediate supervisor before and after completing the work
• Ensure to follow all the safety rules when operating cradle machines at all the time
• Ensure to carry drinking water
• Ensure to keep the safety manual and trouble shoot points sheet in cradle
• Trouble Shoot procedures to checked thoroughly according to the guideline
• Window cleaners must fully comply and certified with safety handling trainings with Hotel associated Cradle Company to train how to identify the signs of safety hazards on handling cradle operation. All members of the Housekeeping and Maintenance associates must complete the training.
• Refresh training to be conducted on quarterly basis as part of the cradle operator safety at work by supervisor/Manager.
• Safety training to be conducted on quarterly basis as part of the cradle operator safety at work by Hotel associated company (service provider).

OTHER
Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/Shift leader.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.
• Attend departmental meetings and training sessions

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
At Le Mridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Mridien.

Job Details

Employment Types:

Full time

Industry:

Hotels / Hospitality / Restaurant

Function:

Digital Marketing , Customer Service / Call Centre / BPO , Sales / Business Development

Roles:

Technical Support Representative (Non- voice) , Business Development Manager

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