Service Specialist, Dammam

25 أغسطس، 2022

0 5 2 دقائق

Job Description

Service Specialist, Dammam
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. Your responsibilities

Service Delivery – Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services.
Customer Approach – Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good
relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
Materials and Supply – Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Documentation and Reports – Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
Troubleshooting – Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
Operational Excellence – Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization. Provides recommendations to management to improve operations and customer service.
Health, Safety and Integrity – Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Your background

Ideally, you'll hold a Bachelor of Engineering in Electronics & Instrumentation Engineering), with more than 5 years experience in Analytical Systems, and experience in ABB Analytical Systems.
Moreover, an individual contributor who performs tasks or activities using advanced skills and techniques as well as practical understanding of concepts used in a field of technology. Responsibilities typically involve functional or technical leadership related to set-up, configuration, testing or maintenance of equipment, products.
With good command of using computer.
Fluent in English language is required.

More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: remote #LI-remote Work model: hybrid #LI-hybrid Work model: on site #LI-onsite