Retail Sales Agent – Najran
Job Description
To serve SNAS/DHL customers at the Front Counter, ensuring that all
customer needs are met, questions and queries handled, all
shipments are correctly and accurately processed and company
standards are met or exceeded at all times.
- Skills/ Qualifications:
Maintain cleanliness and excellent appearance within the Front Counter. Project a professional image in greeting and serving customers.
- Impact:
Ensure all sales targets are met/exceeded. Ensure all cash and the cash float are handled correctly. Use SPS system to complete AWBs in line with company standards.
- Problem Complexity / Process:
Ensure that perfect shipment criteria is met at all times. Maintain suitable levels of brochures and tariffs on display. Ability to choose between different alternatives with care. Use sound judgement in conditions of uncertainty
- Customer / Stakeholder
Ensure the delivery of precise and correct information to customers and provide advice on shipment acceptance and carriage. Security screen all shipments prior to acceptance. And take necessary action against DGA shipments. Hold consignee collect shipments as appropriate
- Autonomy
Ensure all machinery is in working order (Card, Weighing and Computer) Up loading of Disk information from the SPS accurately at the end of each day
- People Management
Ability to understand the perceptions and needs of others, as well as to pick up clues to others current unspoken thoughts.
Ensuring that information and issues are treated with utmost objectivity, professionalism and confidentiality.
Pressure often brought about by the number, urgency and diversity of tasks and activities.
The HRD Manager provides job direction, reviews performance of key results areas, checks and monitors the accuracy and timeliness of reports, and ensures that all personnel records and issues are handled with utmost confidentiality.
1 Education
Diploma or university degree.
2 Experience
At least 2 years in customer service.
3 Technical Knowledge/Skills
Very good computer skills, particularly in MS Office Package (Word, Excel, PowerPoint, Access)
Job Details
Employment Types:
Full time
Industry:
Courier / Freight / Transportation
Function:
Sales / Business Development
Roles:
Direct Sales Agent / Commission Agent
Skills:
Monitors Security Sound Judgement Good Computer Skills Food Serving Supervision Microsoft Office Package personnel records Customer Service Technical Knowledge Professionalism Precise Sales Microsoft Word Customer Needs Complexity People Management Objectivity Microsoft Powerpoint Microsoft Excel Performance Reports
