Nokia OSS / BSS Engineer

Job Description

Job Description :

• Trouble Ticket Resolution: TTs escalated by L1 teams are attended by L2 team. Engage L3/ CARE team of the OEM incase L2 team is unable to resolve the ticket.
• System Maintenance: Periodic system maintenance activities.
• Troubleshooting: in case of any issue, L2 team performs the trouble shooting action.
• Data reconciliation: As part of the preventive maintenance, L2 team also performs the data reconciliation across systems.
• Performance tuning: Performance fine-tuning is done.
• Service request fulfillment: Service requests fulfillment mostly through configurations.
• Problem Management: L2 team analyses all type of issues and incidents for the root cause and permanent fix.
• Capacity Management: Systems Capacity management with projected volumetric is done.
• New release deployments: New releases and products are tested by the L2 team.
• Continuous improvement: Continuous improvement activities as per the plan are performed.
• Minimum 5 years experience on L2 activities in either OSS or BSS domain have worked on OSS or BSS products of minimum 3 OEMS's.

Job Details

Employment Types:

Part time

Industry:

Telecom

Function:

IT

Roles:

Software Engineer / Programmer

Skills:

Nokia OSS / BSS Engineer

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