HIC Coordinator – RUH

25 أغسطس، 2022

0 7 2 دقائق

Job Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Customer Centric Team and become a Certified International Specialist!
YOUR TASKS:

Focus is on delivering Customer gratification by demonstrating the organization's network and ensuring all collaborators are engaged.
To have a good command on HIC (DHL Application) in order to enter BAD addresses shipments accurately and timely in DHL system. Ensuring all shipments are scanned with appropriate checkpoint and comments daily until it is hold in operation
Liaise with base operation to ensure all bad address shipments get sorted to Undeliverable department. Contact consignee and Shipper (in case of domestic shipments) to acquire detail addresses. Print and attach CAMS/ADVANCE labels with complete address to the shipments and forward to courier followed by the update in the system.
Raise to international origins of unresolved international shipments through GEMA (DHL Application) and follow up on daily basis.
Ensure all the new addresses, which are acquired after consignee contact get update in the CAMS/ADVANCE for future reference.
Ensure all mails are actioned on time & Drive tool is updated regularly for shipment DS process. All CC shipments to be confirmed by cnee prior to agree CC.
Establishing a course of action for self and others to accomplish goals. Prioritising, keeping track of progress and ensuring follow-up.
Able to communicate verbally and theoretically in most effective manner. Understand and convey message to others in clear inaccurately.
Working effectively within a team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole.
Think systematically and logically to resolve problems by using different alternative with care keeping in mind previous experience or knowledge.

YOUR PROFILE: