Front Office Associate

Job Description

This vacancy is for our Citymax Hotel at Bur Dubai
Job Purpose –
Primary responsibility of the role is to handle all activities relating to guest accounts, receiving and filling of checks, posting, control of safety deposit boxes, mail & information services, cashiering procedures, foreign exchange payment/ settlement of guest accounts money change, room blocking and inventory, guest check-in, room transfers and other guest requirement.
Key Accountabilities –

• Register and room all guest arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received at end of the Shift.
• Cash hotel guests personal and travelers vouchers and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests request at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
• Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure front desk work area is kept clean and in an orderly state at all times
• Is fully aware of the Credit policy and adhere to policies and procedures
• Upsells the hotel to guests whenever the opportunity arises.
• Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
• Blocks and pre-registers rooms according to reservation requests.
• Blocks rooms for arriving guests according to set procedures.
• Makes and follows through room-rate-name changes.
• Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
• Types all pre-registered and NSR key envelopes prior to guest arrival.
• Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
• Attends to every guest requests the best way possible.
• Keeps informed of the hotel's emergency procedures.
• Checks supplies weekly in the work area and requisitions accordingly.
• Keeps updated on the system operation and procedures.
• Performs other duties as may be assigned from time to time.
• Perform related duties and special projects assigned by Supervisor and manager.

Knowledge, Skills & Experience
Education
Minimum Diploma in any discipline. Bachelor's degree in Hotel Management / Course in Hotel Management preferred.
Job Experience

• 1-2 years experience in the service / hospitality industry

Others

• Excellent interpersonal and communication skills.
• Speak, Read and Write English.

Job Details

Employment Types:

Full time

Industry:

Hotels / Hospitality / Restaurant

Function:

Admin / Secretarial / Front Office , Hotels / restaurants

Roles:

Front Office Manager , Front Office Executive

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