Front desk team leader

Job Description

Job Description :
Job Number 22146338 Job Category Rooms & Guest Services Operations Location Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Non-Management POSITION SUMMARY Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change. Assist management in motivating and coaching employees serve as a departmental role model. Follow company policies and procedures report accidents, injuries, and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak using clear and professional language prepare/review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships support team to reach common goals. Ensure adherence to quality standards identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Aloft Hotels we're wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they're not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We're looking for innovative self-expressers who aren't afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

Job Details

Employment Types:

Full time

Industry:

Hotels / Hospitality / Restaurant

Function:

IT , Admin / Secretarial / Front Office , Retail Chains

Roles:

Front Desk , Sales Engineer

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