Customer Service Executive
Job Description
Job Description :
Our client is a leading Sanitary Ware Manufacturing Company. They are now looking for a Customer Service Executive to join them.
Roles & Responsibilities
- Process and manage all orders types accurately using SAP, ensuring the customer has supplied all relevant details, with no ambiguity within the order detail requested
- Manage incoming orders, from entry to agree delivery dates.
- Assess requests for return and credit, and process relevant requests within specified timescales, ensuring established procedures are followed.
- Resolve customer invoice queries, through effective order investigation and correctly assign the appropriate outcome for the business and customer
- Ensure customer service levels are achieved, maintained and excelled against KPIs and Business Measures
.
Preference
- Supply Chain Background Preferred
- Immediate Joiners
- Sponsorship Visa Holders
Qualifications:
- Bachelor's Degree in Supply Chain Management.
- SAP is mandatory.
- 2-3 years of relevant Supply chain/Shipping experience.
Job Details
Employment Types:
Full time
Industry:
Recruitment / Staffing / RPO
Function:
IT , Customer Service / Call Centre / BPO
Roles:
Customer Service Executive (Voice) , Customer Service Executive (Non-voice) , Software Engineer / Programmer
Skills:
Customer Service Executive
