Technical Support Officer

Technical Support Officer

الوصف الوظيفي

Accountabilities:

The responsibilities of a Sales Support Officer are as follows

1. Ensure support to business users for issues related to ISELL sales cycle without loss of sales due to system issues. Eg.

a. HHC applications

b. Order Management

c. CRM

d. Roadnet

e. Incentives and Commission

2. Keep track of IT hardware used by the sales team (Eg. HHC, Printers, Docking stations, related accessories). This includes receipts from the supplier, issues and receipts by the sales team.

3. Coordinate with internal servicing team and supplier for the Hardware repairs.

4. Ensure HHCs are synchronizing to comm-servers either thru LAN, GPS or WIFI as not to affect sales operations.

5. Responsible to keep documentation for asset’s finance auditing.

6. Work as interface between BTD and sales department to resolve issues and communicate new business requirements.

7. Act as first point of contact for all issues related to BTD for operations team linked to order to cash cycle.

8. Should take initiatives to resolve sales user issues. Coordinate with BTD team to resolve the user issues with minimum loss of business.

المهارات

• At least 3 year in supporting Sales solutions and sales Hardware management.
• Oracle apps, Oracle / SQL Data base query techniques, Testing procedures.

تفاصيل الوظيفة

منطقة الوظيفة

الملز, الرياض , المملكة العربية السعودية

قطاع الشركة

السلع الاستهلاكية سريعة التداول

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

تكنولوجيا المعلومات

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

المرشح المفضل

عدد سنوات الخبرة

الحد الأدنى: 2 الحد الأقصى: 5

الشهادة

بكالوريوس/ دبلوم عالي

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