Guest Experience Agent

Guest Experience Agent

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Guest Experience Agent
locationsAmman time typeFull time posted onPosted Yesterday job requisition idREQ10256838
Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID
Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine “100 Best Companies to Work For” rankings every year since 1998.
Key Functions and Responsibilities
* Checks in guest in an efficient and friendly manner, using guest name whenever possible. * Assures that guest is assigned type of room requested and the correct rate is charged.
* Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
* Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift. * Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
* Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
* Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
Requirements:
* Excellent command in both Arabic and English languanges
* One year of experience in the same role
What to Expect from Your Work Experience…You will
* Be part of a cohesive team with a singular focus on creating the best guest experience
* Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
* Be encouraged to demonstrate your professional passion
* Have career growth opportunities both within Four Seasons Amman and worldwide with our company
* Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program Learn more about our property and what it is like to work at Four Seasons by visiting: Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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