IQLAAع_ Monitoring, Evaluation and Learning (MEL) Officer

ABOUT MERCY CORPS:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action, helping people triumph over adversity and build stronger communities now, and for the future.

Mercy Corps has worked in Jordan since 2003 to implement a variety of programs funded by global public institutions, as well as private donors to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. Mercy Corps’ current portfolio in Jordan focuses on three domains: resilient individuals, strong communities and governance, and environmentally sustainable and inclusive economic growth. Mercy Corps integrates crosscutting themes of youth, gender equality and empowerment, governance, natural resource management and technology.

PROGRAM/DEPARTMENT SUMMARY:

The Informal Livelihoods Advancement Activity (Iqlaa) is a five- year activity that aims to put Jordanian Micro and Small Enterprises (MSEs) on a path to recovery after the extraordinary crisis that the businesses have faced, help them access the safety net measures in Jordan, and, most importantly, regain productivity and growth.

Mercy Corps approach to IQLAA integrates direct assistance with market systems development (MSD) interventions to support MSEs along the full journey from recovery to growth and resilience. Grounded in evidence-based, adaptive, and inclusive support, Jordan’s MSEs can emerge from the COVID-19 crisis stronger and more resilient, transformed through new ways of doing business and improved access to finance, markets, and services. Understanding that women, youth, and people living with disabilities (PLWD) face unique constraints to starting up and leading resilient MSEs, Mercy Corps design will infuse a Gender, Youth and Social Inclusion (GYSI) lens throughout all interventions. Mercy Corps approach is committed to supporting MSEs build back, formalize, and grow, emphasizing systems-level change, equitable opportunities, and a dignified work environment for all women, men, and youth, and PLWD in Jordan.

GENERAL POSITION SUMMARY:

The Monitoring and Evaluation officer will support the implementation of the Informal Livelihoods Advancement Activity. S/he will work with MEL Coordinator and the MEL assistant in regular monitoring and evaluation (MEL) of the project activities working closely with other stakeholders. The MEL officer will provide support in setting up MEL data collection and reporting systems. S/he will support the establishment and implementation of the complaint mechanisms and coordinate the response. Additionally, the MEL Officer will work with the MEL assistant in making proper documentation and filing it to ensure the project is following minimum standards set out in the agreement. The MEL Officer will report directly to the Monitoring and Evaluation Coordinator but will work closely with other project team members.

ESSENTIAL JOB RESPONSIBILITIES:

MONITORING, EVALUATION AND LEARNING, INFORMATION AND QUALITY MANAGEMENT

• Support the development of a systematic and realistic monitoring plan that capture quantitative and qualitative data to report on program indicators.
• Support the development of a MEL plan, conducting quarterly and final learning reviews, and Data Quality assessment (DQAs).
• Support in updating MEL results on MC data visualization system (TolaData) regularly.
• Assist in organizing and maintaining filing for the project in accordance with Mercy Corps Program Management Minimum Standards.
• Support in developing hard and soft copy filing structures for documents.
• Ensure compliance with relevant Mercy Corps MEL policy and donor policies and regulations
• Support in developing MEL training material for capacity building
• Support in building the capacity of project teams and partners on the data collection and management, analysis, reporting techniques and requirements for relevant donors through arranging structured training and providing continuous on-the-job training to partners.
• Ensure effective implementation of the complaints process and mechanisms and train the project team and partners on their utilization.
• Ensure adherence to participants' data protection protocols.
• Actively participate in Jordan MEL community of practice and support other MEL teams where needed.
• Other duties as assigned.

Data collection

Data for project Monitoring

• Participate in developing data collection tools and instruments – including digitized data collection methods i.e. ODK collect using XLS forms
• Establish and maintain a comprehensive and updated database for the project
• Handle, maintain and troubleshoot data collection issues that arise in the field
• Record completed data entry forms and requests as needed.
• Keep up to date with the latest technologies to facilitate data-driven programmatic decision-making and program quality assurance.

Data for project Evaluation

• Participate in developing research questions and methodologies to evaluate the impact and appropriateness of the project achieved results.
• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on evaluation exercises for various initiatives under the project
• Participate in drafting narratives for qualitative and evaluation reports.

Reporting

• Lead on collecting, compiling, and disseminating project team field reports or progress reports on a regular basis
• Support in preparing MC internal progress reports, donor reports and stakeholders reports as requested
• Facilitate documentation, project data, lessons learned, and best practices for internal and external sharing
• Utilize proper technologies to enable greater information sharing and generate visual insight reports to improve MEL outcomes.

Project Coordination Activities

• Assist with general program operations and field-based activities
• Assist project staff in coordinating logistics and project activities
• Assist with organizing training and learning events for project team and other stakeholders
• Assist in facilitating field visits for Mercy Corps staff and donor agency visitors
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

SUPERVISORY RESPONSIBILITY: None

ACCOUNTABILITY:

REPORTS DIRECTLY TO: MEL Director

WORKS DIRECTLY WITH: MEL Assistants, Data Officers, MEL Director, CLA manager, MEL Advisor, PAQ manager.

KNOWLEDGE AND EXPERIENCE:

• Minimum BA degree in Sociology, Economics, Statistics, Industrial Engineering, or other relevant fields.
• Three years of experience in supporting monitoring and evaluation of development and/or relief programs, DOS/ USAID funded projects is a plus
• Demonstrated skills in data collection, statistical analysis methods, and database management.
• Experience developing and delivering training on M&E.
• Experience in developing log frames.
• Excellent writing skills, including reports, best practices, case studies, etc.
• Proficiency in Microsoft Office applications including Excel and Word
• Proficiency in developing XLS forms and using ODK is required.
• Fluency in Arabic and English.

SUCCESS FACTORS:

• Deep commitment to humanitarian principles and values
• Willingness to learn new skills and methodologies
• Ability to work under pressure, independently and with limited supervision
• Demonstrated organizational skills
• Demonstrated creative problem-solving skills
• Security, political and cultural aware

MERCY CORPS DIVERSITY STATEMENT

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

SAFEGUARDING & ETHICS

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.

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