Store Operations Supervisor – Level Shoes KSA

18 أغسطس، 2022

0 4 2 دقائق

Job Description

Undertake regular compliance checklists on store operations aspects through the Focus platform ensuring action plans are in place for resolution
Drive the adoption of all processes and procedures in the stores
Identify areas of continuous improvement to adapt our SOP and store procedures
Ensure timely escalation of problems as and when needed
Acts as the first line of support for the stores
Conduct store visits and formulate action plans based on the issues identified
Analyze the RSO platform, identify with the store managers all areas of improvement, and recommend action plans
Drive the execution of defined action plans and escalate when necessary
Support physical and digital initiatives impacting store operations
Support the adoption of new processes and technology
Ensure compliance, and adherence to store projects checklists
Investigate the cause of delayed incidents or Acts and arrange to follow up with service providers – ensuring there is escalation if necessary
Ensure new joiners are trained and refresher training is undertaken regularly
Support store managers and area managers in the assessment of needs for technical training in store operations
Measure the level of knowledge and adoption of SOPs and system-related procedures by teams and identify gaps during store visits
Assist store managers and area managers in identifying gaps in technical pieces of training related to store operations, especially system-related procedures, and recommend training
Escalate to Regional Training Operations any new training needs required
Carry out tactical training when needed in a timely manner
Drive efficiency by collaborating with service providers
Conduct quarterly reviews with Area Managers on store operations performance
Conduct quarterly reviews with service providers on service quality and SLAs

What you'll need to succeed

Ability to deal with various stakeholders, both internal and external
English & Arabic spoken
past experience in retail, Hospitality and warehouse sectors are preferred
understanding of omnichannel
Ability to manage stock and merchandise
Background in logistics and operations

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits,