Director of Operations (Delta by Marriott City Center Doha)
Job Description
Job Description :
Posting Date Jul 04, 2022 Job Number 22086326 Job Category Rooms & Guest Services Operations Location Delta Hotels City Center Doha, Umm Arsaan Street, Doha, Qatar, Qatar VIEW ON MAP Brand Delta Hotels & Resorts Schedule Full-Time Relocation Y Position Type Management Located Remotely N With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World at Delta Hotels. JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience . 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major 2 years experience in the similar role taking charge of guest services, front desk, housekeeping, management operations, or related professional area. Middle East work experience would be an added advantage. CORE WORK ACTIVITIES Managing Profitability . Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. . Analyzes service issues and identifies trends. . Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. . Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals . Monitors hotel operations sales performance against budget. . Reviews reports and financial statements to determine hotel operations performance against budget. . Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. . Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams . Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams. . Develops systems to enable employees to understand guest satisfaction results. . Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience . Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. . Responds to and handles guest problems and complaints. . Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. . Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities . Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. . Ensures employees are treated fairly and equitably. . Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings). . Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. . Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. . Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. . Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. . Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. . Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. . Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Job Details
Employment Types:
Full time
Industry:
Hotels / Hospitality / Restaurant
Function:
Sales / Business Development
Roles:
Customer Service Executive (Voice)
Skills:
Director of Operations (Delta by Marriott City Center Doha)
