Social Care Agent

12 أغسطس، 2022

0 5 2 دقائق

Job Description

What we do
Founded in 2011, Coda Payments (Coda) is the leading provider of secure, cross-border monetisation solutions for digital products and services in more than 60 markets. Through our three services: Codashop, xShop, and Codapay, we help top digital content publishers worldwide such as Activision Blizzard (Call of Duty: Mobile, Diablo Immortal), Riot Games (VALORANT, League of Legends: Wild Rift), Moonton (Mobile Legends: Bang Bang), Garena (Free Fire), Tencent (PUBG Mobile), beIN, Bigo Live, Tinder, and Viu to monetise their content and unlock new revenue streams.
Headquartered in Singapore, Coda has 11+ offices and 35+ remote locations worldwide. To date, we have over 500 employees of 42 nationalities working together towards the same mission: to offer our customers the best value, experience and entertainment every day, without fail.
In 2022, we have also been named the 5th fastest growing fintech company in the APAC by the , the 13th fastest growing company in Singapore by the , and a Technology Pioneer by the .
Working at Coda
Life at Coda is fast-paced, challenging, and fun. As a rapidly growing global company, we're always looking to step up and adapt to changes quickly there is never a dull day at Coda.
Nonetheless, we value work-life balance as much as you do. At Coda, remote and flexible working arrangements take centre stage for Codans to work smartly and have autonomy in how they work.
We make things happen in the most impactful and effective manner. We are looking for someone eager to initiate new ideas, hungry to contribute more, derives satisfaction from team wins rather than individual ones, and values integrity. If this sounds like you, you will fit perfectly into our Coda team!
Responsibilities

On a daily basis, you will ensure inquiries are met with urgency when responding on behalf of Coda to customers on social media. You will also be a part of information sharing, troubleshooting, professional conversations, and conduct in addition to creating a friendly sense of community online
Manage incoming social media messages
Interact with our followers on social media, engaging them in positive conversation to become Coda ambassadors
Analyze, research, and explain troubleshooting solutions to customers who are encountering challenges
Work with upset customers to find the root of the problem and provide them with white glove service
Escalate trends, issues, and customer feedback to appropriate teams
Partner and communicate with cross-functional teams and stakeholders to drive efficiency and innovation
Display a positive work ethic, strong interpersonal skills, adherence to company policies, and a commitment to excellent customer service

Qualifications

Fluency in English and Arabic
Excellent verbal and written communication skills in English and Portuguese
Minimum of one-year call center experience
Minimum of one year demonstrated ability to drive results within a team
Demonstrated ability to prioritize, multitask and problem solve
Open to a flexible schedule which may include evenings, overnights, and weekends
Previous experience responding via social media on behalf of a large company.
Adaptable to change.
Familiarity/Experience with Social Media Platforms Hootsuite, SparkCentral, Sprinklr or ZenDesk.

We are an equal opportunity employer and do not discriminate based on gender, race, age, religion, disability, or other local protected class. We are committed to cultivating an inclusive environment for all employees, and we welcome the diversity that you will bring!
We are sorry to inform you that only shortlisted candidates will be notified as we may be overwhelmed by the number of applicants coming into our system hence if you do not get a reply from us – don't give up on us just yet!
We encourage you also to check out our career site at https://www.codapayments.com/careers – we may have other suitable openings for you.