Claims Specialist

12 أغسطس، 2022

0 25 2 دقائق

Job Description

Company Profile:
Every Day, Around the World, People Reach for Unilever Products. Our Brands Are Trusted Everywhere And, By Listening to The People Who Buy Them, We've Grown into One of The World's Most Successful Consumer Goods Companies. In Fact, 150 Million Times A Day, Someone Somewhere Chooses a Unilever Product.
Look in Your Fridge, Or on The Bathroom Shelf, And You're Bound to See One of Our Well-Known Brands. We Create, Market and Distribute the Products That People Choose to Feed Their Families and Keep Themselves and Their Homes Clean and Fresh.
Our Corporate Strategy Aims to Double the Size of Our Business While Reducing Our Impact on The Environment By 2020. As A Result, In the Months and Years to Come, We Envisage Many Opportunities for Our Staff to Progress and Gain Vital Experience. It's Never Been Such an Exciting Time to Join the Unilever Team.
Job Scope:
SPOC for activities related to solving and settling customer claims (trade & non-trade). It includes Claims Registration & Back-Up Claims Research & Validation Claims Approval and Claims Resolution & Settlement
Roles & Responsibilities

Follows up with CD team (CD KAMs and Channel heads) for collection of Customer claims
Engages with Customer teams for resolution of disputed items
Claim booking as per required granularity & details
Triger approval workflows as per claim status and follow-up if necessary
Trigger resolution workflows to corresponding parties, if resolution is not automated
Send customer resolution communication along necessary documentation
Accurate and timely claim investigation & settlement with Customers
Timely Customer reconciliation and reduction of open items in Customer accounts
Escalation (to Collections) of invalid claims, that translate into collectable amounts
Escalations to CD LT in case of delays in submission of claims

KPIs :

Disputed Promo claims as a % of total invoices
Open aged items related to Claims deduction in Customer accounts
Claims related losses discovered in following periods
Customer claims settlement period (within 45 days of activity)

Key Competencies & Skills – Standards of Leadership
Role requirements:

Customer focus
Negotiation & influencing skills
Team player
Time management

Technology Skills:

Highradius collection and PEGA Claims

Standards of Leadership:
Purpose & Service
Personal Mastery
Agility
Business Acumen
Talent Catalyst
Consumer Love
Passion for High Performance
Internal Post Only
NOTE:
Please apply online and add yourTalent Profile (updated Resume) & also upload your last 3yrs PDP reports if possible. Your application will be reviewed against our requirements, and we will be in touch to provide you with an update on the status of your application.
By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.
Should you require additional information, please contact Talent Partner
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.