Brand Ambassador

12 ديسمبر، 2022

0 0 2 دقائق

Brand Ambassador

الوصف الوظيفي

UAE National | Brand Ambassador (Sales Assistant) | Hugo Boss | Dubai, UAE

Overview of the role

To maximise sales and provide excellent customer service while adhering to all company standards, policies, and procedures. Representing the HUGO BOSS Brand to the highest standards in all daily activities.

What you will do

To provide excellent levels of customer service and surpassing customer expectations at every opportunity.
To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators
To identify customer needs and answer all product-related questions. Be able to respond to queries regarding price, location, features, benefits, and use of HUGO BOSS merchandise.
To administer ‘Seven Steps’ selling techniques to enable you to meet set targets
To follow Company procedures and processes to maintain the security of stock, customer records and cash handling.
To enhance and maintain brand standards of merchandise presentation and housekeeping standards
To ensure all customers’ orders and alterations are completed efficiently and on time.
Maintaining accurate records of all customer requirements and following company procedures.
To Optimise product knowledge to the best advantage in recommending and drawing customer’s attention to products to maximise selling opportunities
To resolve customer complaints promptly and successfully by investigating problems, developing solutions, and making appropriate recommendations to the store management
To attend and participate in all store meetings and training events as required.
Ensuring good communication is maintained.
To foster a team working attitude and be open to constructive feedback
To check prices and maintain records for all stock as part of the cycle count discipline.
To communicate all potential health and safety risks to the store manager and ensure any action always complies with Company safety and security procedures.
To take accountability for their own safety and those around them, including colleagues and customers by working to company procedures and highlighting any unsafe working practices.
Any other tasks as outlined by the store management team which are necessary to the business demands.
To adhere to company policy on dress code and conduct.

المهارات

Required skills to be successful

High school as a minimum
Minimum of 1-2 years of retail sales & customer service experience in a luxury brand environment preferred
Experience in a fashion customer- and commercial-focused retail environment with sales and customer facing experience and comprehensive product, retail, and industry understanding preferred
Microsoft Office skills

Personal Attributes:

Understand and represent the brand attributes
The ability to deal with all management levels within the company
Enthusiastic, self-confident, and self-motivated
Willing to adapt and take on new challenges. A candidate who is driven to continually improve
Always presents a professional image
Successfully able to handle multiple demands and competing priorities
Professionalism is maintained under all circumstances
Works effectively and efficiently
Prepared to go the extra mile to achieve targets
Seeks opportunities to be proactive and pre-empt client needs
Demonstrates respect and politeness and regularly exceeds customer expectations
Liaises frequently with customers to keep them fully informed
Shows innovation and initiative in setting customer care standards
Shows ‘hunger’ and ambition to drive through initiatives and change to achieve company targets
Strong selling skills
Good interpersonal and communication skills