Butler – Waldorf Astoria Lusail Doha

Job Description

A Butler serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel. Butler responsibilities include greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards. Ultimately, you willprovide the best possible experience for guests during their stay.
What will I be doing
As a Butler, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Butler is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Meet guests when they arrive and getting them settled in their rooms
• Anticipate guests needs by learning their preferences, allergies, dislikes, etc.
• Have a thorough understanding of all spirits and specialty foods in stock
• Assess and restock wine and spirit collections as necessary
• Serve meals and pour drinks for guests
• Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests
• Run errands for guests when necessary
• Ensure guests rooms are clean and tidy up when necessary
• Recommend and arrange amenities for guests
• See guests off when they check out
• Remain well-groomed at all times
• Keep up-to-date on all hotel policies on safety and hygiene
• Perform all duties with discretion, professionalism and a pleasant demeanor

What are we looking for
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area
• Experience as a Butler or similar role in the hospitality industry
• Strong multi-tasking skills
• Excellent organizational skills
• Ability to adapt to a fluid environment
• Commitment to a high level of customer service
• Strict attention to detail
• Knowledge of area restaurants, theaters and other attractions
• Ability to handle sensitive matters with efficiency and discretion

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working as a Butlerin a hotel environment
• Associate's or bachelor's degree in hotel management
• Knowledge of food and wine pairings is a plus

Job Details

Employment Types:

Full time

Industry:

Hospitals / Healthcare / Diagnostics

Function:

IT

Roles:

Customer Service Executive (Voice)

Skills:

Grafx Specialist

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