IT Technician

Job Description

Responsibilities
Document solutions and troubleshooting steps concisely in ITSM system and alert other Support Group members on new or updated requests.
Record incident and request updates and resolution in the ticket logs
Deliver support and troubleshooting in Operating Systems (Windows, MacOS) and Applications (e.g. Office 365, Browser, Antivirus, Active Directory, etc.)
Configuring and deliver support and troubleshooting laptops, Desktops, Tablets, Monitors, PC Accessories, TVs, Printers, Scanner, e-mail account and Telephone extension.
Deliver basic support and troubleshooting in other Audio-Visual equipment (projectors, speakers, microphones, controllers, video conferencing)
Monitor incidents and requests close to SLA breach.

Job Details

Employment Types:

Part time

Industry:

IT / Computers – Hardware & Networking , IT / Computers – Software

Function:

IT

Roles:

Technical Support Engineer , System Administrator

Skills:

IT Support

Education:

High School or Equivalent

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