Client Advisor

11 أغسطس، 2022

0 26 2 دقائق

Job Description

SummaryDriving sales
– Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities
– Collects meaningful customer information throughout the client journey to feed into the CRM system
– Effectiely uses cross- and upselling techniques to maximize sales opportunities.
– Guides and influences the client to make the best possible decision to buy the right product.
Client experience
– Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
– Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
– Engages with clients to uncover purchase motivations by asking good questions and listening to clients
– Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques
– Develops local and international client base and seeks to recruit and develop top clients.
Product and Customer Knowledge
– Using knowledge of Gucci and our products, engages with the clients using storytelling.
– Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients typology in order to come up with the best possible solutions for our clients.
– Enhances the client's experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc)
– Combines styling knowledge with the ability to mix-and-match products to best serve the client.
Store operations
– As got a sound understanding of back of house procedures and operations
– Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, )
– Is aware and executes visual merchandising standards in line with guidelines
– Understands how the store operates and how to best contribute to the overall functioning of the store.
Job Description
Driving sales
– Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities
– Collects meaningful customer information throughout the client journey to feed into the CRM system
– Effectiely uses cross- and upselling techniques to maximize sales opportunities.
– Guides and influences the client to make the best possible decision to buy the right product.
Client experience
– Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
– Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
– Engages with clients to uncover purchase motivations by asking good questions and listening to clients
– Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques
– Develops local and international client base and seeks to recruit and develop top clients.
Product and Customer Knowledge
– Using knowledge of Gucci and our products, engages with the clients using storytelling.
– Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients typology in order to come up with the best possible solutions for our clients.
– Enhances the client's experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc)
– Combines styling knowledge with the ability to mix-and-match products to best serve the client.
Store operations
– As got a sound understanding of back of house procedures and operations
– Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, )
– Is aware and executes visual merchandising standards in line with guidelines
– Understands how the store operates and how to best contribute to the overall functioning of the store.
Job TypeRegular
Start Date2021-10-15
ScheduleFull time
OrganizationFlorence 1921 L.L.C.